Acronyms
| 2G | Second generation |
| 3G | Third generation |
| ADF | Automated diary facility |
| BS | British Standard |
| CCMS | Contract control and management system |
| CCS | Customer contact service |
| CPF | Contract price fluctuation |
| CQMSM | Contract quality management systems manager |
| DBFO | Design, build, finance and operate contract |
| EMS | Environmental and management system |
| EN | European standard of the CEN |
| EPA | Environmental Protection Act 1990 |
| ISO | International Standards Organisation |
| KPI | Key performance indicators |
| MCP | Moving cursor programme |
| NADICS | National drivers information and control system |
| NE | North East Unit |
| NNC | Notice of non-conformance |
| NW | North West Unit |
| OC | Operating company |
| OHSAS | Occupational health and safety assessment series |
| OI | Operations instructions |
| ORI | Observation resulting from inspection |
| PAG | Performance audit group |
| PPP | Public private partnership |
| QMS | Quality management system |
| RMMS | Routine maintenance management system |
| SE | South East Unit |
| SW | South West Unit |
| TRBDb | Trunk road bridges database |
| UKAS | United Kingdom Accreditation Service |
| WPI | Weekly programme of intent |
