Chapter 5
Monitoring, testing, recording and reporting
Key points
Materials and workmanship testing
• Generally, the testing of materials
and workmanship was good across
the network.
Recording details of routine maintenance operations
• The OCs performed well in carrying out the specified safety and detailed inspections.
• Technical difficulties with the cyclic maintenance module of the RMMS continued during the year. This has prevented the OCs from entering necessary records into the system. All parties will work together to resolve
this issue.
Reports by the OCs
• NE, NW and SW delivered most of the required weekly, monthly and annual reports on time and to the required standard. There is room for improvement
in SE.
• The OCs’ performance in updating the automated diary facility was also generally good.
Management systems
• The OCs successfully operated their management systems, demonstrating they were monitoring their activities.
Environmental management
• All the OCs operated a successful environmental management system, although BEAR’s systems in NE and SE took time to settle in.
Health and safety management
• The OCs showed a highly responsible attitude towards heath and safety.
• The health and safety management systems run by all the OCs met the requirements of the contract.
Resolving problems and improving performance
• In NE, BEAR responded well to issues as they arose, with only one remedial notice being issued.
• BEAR in SE was slower in closing out issues, although again only one remedial notice was issued.
• Scotland TranServ’s performance was good, similar to last year, although three remedial notices were issued.
• Amey in SW delivered a sustained improvement in its performance. Four remedial notices were issued, fewer than the previous year, with two being successfully closed out by the year end.
Key Performance Indicators (KPIs)
• There was an agreed adjustment to the methods of calculating some KPIs
• All OCs supplied the required KPI data although not all could be verified by PAG. This issue is being addressed by the OCs.
